Major Features

Flexible Access Security
Genoa’s multi-dimensional access security architecture allows administrators to grant each user personalized access to the specific data and functionality that they need.

Collaborative Platform
Automation tools allow authorized users to collaborate seamlessly, in real time, to build and process each claim file. Notes, shipping documents, survey reports, police reports and even digital photographs can be easily uploaded and made available to all parties, and claimants can view the up-to-date status of their claims at any time.

Automated Correspondence
Generating and sending letters, subrogation notification and other correspondence can be done effortlessly using Genoa’s documentation engine which draws on information from the policy, claim and insured to structure a detailed, formatted document.

Comprehensive Audit Trail
All changes to claim data, as well as all correspondence and uploaded files, are retained in perpetuity in a detailed, easily searchable log.

Powerful Risk Management Reporting Tools
Genoa offers a variety of flexible reporting tools to analyze claim data, calculate pro-forma costs with varied deductibles and isolate problem areas. All reports can be generated on screen, in PDF format or downloaded to Excel.

Extensible Database
Genoa can be customized, without any development, to capture and validate an unlimited number of additional data elements for future analysis. This capability provides unparalleled flexibility to use Genoa in any situation.

Functionality

Capture First Notice Of Loss
• Validates data against policy
• Captures specific data elements to facilitate integration
• Automatic multi-level email notification
• Escalating alerts for unacknowledged loss reports

Build the Claim File
• Capture all relevant shipment information
• Track reserves, expenses, indemnities, salvage and recoveries
• Records unlimited text notes from multiple users
• Upload and store related files of all types (e.g. survey report, bill of lading,   etc.)
• Generate template-based correspondence (e.g. acknowledgement letters,   subrogation notification)

Integrate with External Systems
• Standardized XML message structures and custom adapters to match   specific workflow and external system requirements
• Multiple transport protocols (MQ Series, MSMQ, VPN, Web Services, FTP,   HTTP, SMTP)
• Link to in-house claims adjustment systems as well as to 3rd parties

Provide Status Updates to Claimants
• Ability to view claim status at any time
• Upload documents and messages