Flexible Access Security

Genoa’s multi-dimensional access security architecture allows administrators to grant each user with personalized access to the specific data and functionality that they require.

Collaborative Platform

Automation tools allow authorized users to collaborate easily, in real time, to build and process each claim file. Notes, shipping documents, survey reports and digital photographs can be easily uploaded and made available to all parties. Claimants can also view the up-to-date status of their claims at any time.

Automated Correspondence

Generating and sending letters, subrogation notification and other correspondence can be done effortlessly using Genoa’s documentation engine which draws on information from the policy, claim and insured to structure a detailed, formatted document.

Comprehensive Audit Trail

All changes to claim data, correspondence and uploaded files, are permanently retained in a detailed, easily searchable log.

Powerful Risk Management Reporting Tools

Genoa offers a variety of flexible reporting tools to analyze claim data, calculate pro-forma costs with varied deductibles and isolate problem areas. All reports can be generated onscreen, in PDF format or downloaded to Excel.

Extensible Database

Genoa can be customized, without any development, to capture and validate an unlimited number of additional data elements for future analysis. This capability provides ultimate flexibility to use Genoa in any situation.

Capture First Notice of Loss

• Validates data against the policy
• Captures specific data elements to facilitate integration
• Automatic multi-level email notifications
• Escalating alerts for unacknowledged loss reports

Build the Claim File

• Capture all relevant shipment information
• Track reserves, expenses, indemnities, salvage and recoveries
• Record unlimited text notes from multiple users
• Upload and store related files of all types (e.g. survey reports, bills of lading)
• Generate template-based correspondence (e.g. acknowledgement letters, subrogation)

Integrate with External Systems

Standardized XML message structures and custom adapters that match specific workflows and external system requirements

Imports Excel Spreadsheets Without Programming

• Multiple transport protocols (MQ Series, MSMQ, VPN, Web Services, FTP, HTTP, SMTP)
• Link to in-house claims adjustment systems as well as to 3rd party systems

Provide Status Updates to Claimants

• View claim status at any time
• Upload documents and messages