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Oceanwide places great importance on customer satisfaction through timely response and resolution of our client’s support needs. Our support professionals are certified on each product and receive training with each new product release. This results in a high level of customer satisfaction with our clients receiving the right answer instantly.
Our Customer Support is available by email and phone 24 hours a day, Monday through Friday. Technical Support for Severity 1 Errors, which critically impacts your business, is available 7 days a week, 24 hours a day.
We offer an extended service package which delivers product level support 24/7.
Email: support@oceanwide.com
Phone: (514) 289-9090 or (888) 289-7744
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